Prioritizing the Elements of Imam Khomeini Airport (IKA) in Order to Enhance to World-Class Airports

Articles in Press

Document Type : Original Article

Authors

1 civil engineer-highway and transportation,islamic azad university, science and research branch, tehran, iran.

2 imam khomeini international university,ghazvin,iran.

3 islamic azad university, science and research branch, tehran, iran

Abstract

one of the main reasons for weaknesses in the airport management system or failure in capacity of some parts of the airport is the inability to assess the level of service of those parts, and the lack of information about satisfaction level of passengers from different departments. For proper management requires awareness of the satisfaction of passengers and comparing this information with the standards of world-class airports. The elements were chosen based on Airport Service Quality Department and IATA suggestion at the first. then there is 3ways to evaluate the elements, evaluate some of them based on on authors finding and compare to limited, some of them based on questionnair according to passengers travel experience, and the rest of the elements, a paired copmarison questionnair based on analytic hierarchy process method is designed. after analysis, prioritization of all the elements are done; so Facilities for disabled passengers and waiting time in check-in control area have the highest importance with 11.7% and 10.5%, and shopping centers and restaurants with 2.4% and 3% have the least importance for future reform.

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Journal of Transportation Research

Articles in Press, Accepted Manuscript
Available Online from 12 May 2019

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